Glossario de IA e Atendimento WhatsApp

Agente De IA Agentic Workflow AI21 Anthropic API Rate Limit Assistant Message Attention Mechanism AutoGen Autonomous Agent Batch Processing Benchmark LLM BERT Bleu Score BPE Chain Of Thought Chatbot Claude Claude Opus Claude Sonnet Code Generation Cohere Context Compression Context Window Conversation History Cosine Similarity CrewAI Deep Learning Embedding Entity Extraction Few Shot Learning Fine Tuning Function Calling Gemini Gemma Google Ai GPT GPT 4 Grounding Hallucination Hellaswag HuggingFace Humaneval IA Conversacional IA Generativa Inference Intent Recognition LangChain Latency LlamaIndex LLM Machine Learning Memory Management Meta Llama Mistral MMLU Model Distillation Modelo De Linguagem Multi Agent Multimodal Neural Network NLP NLU Open Source LLM OpenAI Perplexity Phi Positional Encoding Pre Training Prompt Engineering Proprietary Model Quantization RAG Reinforcement Learning Replicate Retrieval Augmented Generation Rouge Self Attention Semantic Kernel Semantic Search Sentencepiece Sentiment Analysis Speech To Text Streaming Summarization Supervised Learning System Prompt Temperature Text Classification Text To Speech Throughput Token Tokenizer Tool Augmented LLM Tool Use Top P Transfer Learning Transformer Unsupervised Learning User Prompt Vector Database Vision Language Model Voicebot Word2vec Zero Shot

360dialog API Oficial Meta Arvore Decisão Áudio Message Broadcast List BSP WhatsApp Business Account Id Business Initiated Conversation Callback URL Canal WhatsApp Catalog Message Catalogo WhatsApp Chatbot Menu Chip Virtual Click To WhatsApp Ads Colecao WhatsApp Companion Mode Comunidade WhatsApp Contact Message Conversation Pricing Conversational Commerce CPAS WhatsApp CTA URL Button Deep Link WhatsApp Delivered Dialog Management Display Name Distribuicao Automática Document Message End To End Encryption Escalation Etiqueta WhatsApp Failed Fallback Response Fila Atendimento Flow Message Fluxo Conversacional Free Entry Point Grupo WhatsApp Gupshup Handoff Horário Atendimento HSM Human In The Loop Interactive Message Link Curto Link Wa Me List Message Location Message Mensagem Ausencia Mensagem Fora Horário Mensagem Saudação Message Status Message Template MessageBird Messaging Limit Meta Business Suite Meta Verified Multichannel Multidevice Número Virtual Omnichannel Opt In Opt Out Phone Number Id Polling Message QR Code WhatsApp Quality Rating Rate Limit WhatsApp RCS Reaction Message Read Reply Button Resposta Rápida Session Message Sinch SLA Resposta Slot Filling SMS Fallback Status WhatsApp Sticker Message Takeover Ticket System Tier Upgrade Twilio WhatsApp Two Step Verification Unified Inbox User Initiated Conversation Verified Badge Vídeo Message WABA Webhook WhatsApp Business API WhatsApp Channels WhatsApp Cloud API WhatsApp Flows WhatsApp Pay WhatsApp Web

A/B Testing Alerting Analytics API REST Async Processing Authentication Automacao De Marketing Batch Operation Bearer Token Blue Green Deployment Business Intelligence CAC Caching Canary Release CDN Changelog Churn CI CD Cohort Analysis Compliance CORS CRM Cron Job Cross Sell CSRF Dashboard Data Pipeline Data Warehouse Deal DevOps Docker Documentation Elasticsearch Error Handling ETL Event Driven Feature Flag Firebase Framework Funil De Vendas GDPR GraphQL HTTP Request IaaS Idempotency Incident Management JSON KPI Kubernetes Lead Lead Qualification Lead Scoring LGPD Library Load Balancing Logging LTV Make Integromat Microservice MongoDB Monitoring MQL MTTR MySQL n8n NoSQL OAuth OKR Oportunidade OWASP PaaS Pagination Penetration Testing Personalizacao Pipeline PostgreSQL Postmortem Pub Sub Queue Rate Limiting Reativacao Redis REST API Retencao Retry Logic ROAS ROI Rollout Runbook SaaS Scheduled Task SDK Segmentacao Serverless SLA SQL SQL Injection SQL Query SSL TLS Supabase Taxa De Conversão Ticket Medio Trigger Upsell Uptime Versioning Workflow XSS Zapier

24 7 Support Abandon Rate Accessibility Active Listening Adherence After Call Work After Hours Support Age Verification Atendimento Hibrido Average Speed Answer Benchmarking Best Practice Brand Voice Call Center Callback Canned Response Capacity Planning CES Change Request Chatbot Vs Humano Closed Loop Feedback Cold Transfer Community Forum Compensation Competency Matrix Complaint Management Consent Management Contact Center Conversation Analytics Cookie Policy CSAT Customer Experience Customer Journey Customer Success CX Data Retention Emotion Ai Empathy Statement Employee Engagement Escalation Matrix Experiência Do Cliente FAQ FCR Feedback Loop First Contact Resolution Follow Up Forecasting Gamification Health Score Help Center Help Desk Incident IVR Knowledge Base Knowledge Management Macro Momento Verdade Multilingual Support Mystery Shopping NPS Objection Handling Occupancy Rate Onboarding PBX Pesquisa Satisfacao Playbook Priority Queue Privacy Policy Proactive Support Problem Quality Assurance Refund Policy Return Policy Right To Erasure Scheduling Self Service Sentiment Detection Service Level Service Recovery Shrinkage Skill Based Routing SOP Speech Analytics Template Resposta Tempo Medio Atendimento Tempo Primeira Resposta Terms Of Service Ticketing System TMA Tone Of Voice Touchpoint TPR Training Manual Translation API UI UX Vip Routing VoC VoIP Warm Transfer Warranty WCAG Workforce Management Wrap Up Time